Return Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your robotic solar tracking system, you may request a return within 30 days of delivery.

Return Process: To initiate a return, please contact our customer support team at support@roboteos.com. Provide your order details and reason for return. Our team will guide you through the return process.

Return Conditions:

• The tracking system must be in its original condition with all components and accessories included.

• Returns must be shipped back in the original packaging to ensure safe transit.

• The customer is responsible for return shipping costs unless the return is due to a product defect or error on our part.

Refund Processing: Once we receive and inspect the returned tracking system, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Amount: The refund amount will be the purchase price minus any applicable shipping charges (if the return is not due to a product defect).

Damaged or Defective Products:

• Product Inspection: Upon receiving your tracking system, please inspect it carefully. If you notice any damage or defects, please contact us immediately at support@roboteos.com for assistance.

• Replacement or Repair: We will work to resolve any issues with damaged or defective products promptly. Depending on the situation, we may offer a replacement or repair of the affected components.

Contact Us:

• For any inquiries regarding our Shipping, Returns, and Refund Policy, please reach out to us at support@roboteos.com. We are committed to providing exceptional customer service and ensuring your experience with Roboteos is positive and hassle-free.

• Note: This Shipping, Returns, and Refund Policy applies specifically to purchases made through our website. For products purchased through authorized dealers or retailers, please refer to their respective policies. We reserve the right to update or modify this policy at any time without prior notice.